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Frequently
Asked Questions
Can
you really build a computer with whatever I want in it?
Use our Contact Us form to reach our technical support department and let us know what you are looking for. We are high-end custom PC builders and will do what it takes to build a system to fit your needs.
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How
long will it take to receive my computer?
Typically,
a system will take 10-20 working days to build and test thoroughly.
Special and custom orders may take longer. If this is the case, our
customer service department will contact you with an estimated time
for completion. If you have placed your order online, you can check
the status of your order online
at anytime.
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What
methods of payment do you accept?
We
accept Visa, MasterCard, American Express, and Discover credit cards. You may
also pay via personal or corporate check, money order, certified check,
and wire transfer. Once payment is verified, your products will be
shipped. International orders are subject to approval by the sole
discretion of VisionDAW. Cashier's Check and Wire transfer is the
only means of payment for international orders*.
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What
are the warranties on your systems?
Please
view the Warranty page for more information.
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Can
I ship to a shipping address other than my billing address?
Yes,
but the alternate shipping address needs to be on file with the bank that
issued the credit card. We take this measure to protect our customers
and ourselves from credit card fraud.
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Can
I add, change, or cancel an item from my order?
Yes,
you may add, change or cancel your order within 2 days of placing
your order. Please contact our customer service team at 562.321.5560
or email us.
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The
package I received from VisionDAW looks like it was damaged in shipment.
What now?
Request
a damage report from the shipping carrier (if they are available). Otherwise
contact our customer service team and we will contact the carrier and request a driver follow-up.
Please keep everything in it's original packaging as this is required
by the shipping company. A replacement item will be shipped as soon as
the damage report is filed and VisionDAW has received a response from
the carrier.
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What
do I do if I receive the wrong item in an order?
If
you have received the wrong item in an order, please contact our customer
service team via email to obtain an RMA number. Should you in fact have received the wrong item,
we will ship the correct item ASAP with a return label. Once you have
the correct item, simply place the return label on the return package,
write the RMA number on the package and return the package to the nearest
carrier pick-up location.
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What
do I do if I am missing an item from my order?
If
you are missing an item from your order, please contact our customer
service team at 562.321.5560 or email us.
We will quickly verify your order and send any missing items.
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What
is the status of my RMA (Return Merchandise Authorization)?
Once
we have received your returned item, it normally takes between 7 to 10
business days to process the RMA. If your return is tested and found to
be in working order, we will return the item to you. If the return tests
as defective we will send a replacement from our warehouse. If we do not
have a replacement or a suitable alternative to fulfill the RMA, we will
notify you that your RMA has been changed to an in house credit.
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