Use our CONTACT US form to reach our technical support department and let us know what you are looking for. We are high-end custom PC builders and will do what it takes to build a system to fit your needs.
Typically, a system will take 12-20 working days to build and test thoroughly. Special and custom orders may take longer. If this is the case, our customer service department will contact you with an estimated time for completion.
We accept Visa, MasterCard, American Express, and Discover credit cards. You may also pay via personal or corporate check, money order, certified check, and wire transfer. Once payment is verified, your products will be shipped. International orders are subject to approval by the sole discretion of VisionDAW. Cashier's Check and Wire transfer is the only means of payment for international orders.
Yes, you may add, change or cancel your order within 2 days of placing your order. Please contact our customer service team at 562.321.5560 or Email Us.
Request a damage report from the shipping carrier (if they are available). Otherwise contact our customer service team and we will contact the carrier and request a driver follow-up. Please keep everything in it's original packaging as this is required by the shipping company. A replacement item will be shipped as soon as the damage report is filed and VisionDAW has received a response from the carrier.
If you have received the wrong item in an order, please contact our customer service team via email to obtain an RMA number. Should you in fact have received the wrong item, we will ship the correct item ASAP with a return label. Once you have the correct item, simply place the return label on the return package, write the RMA number on the package and return the package to the nearest carrier pick-up location.
If you are missing an item from your order, please contact our customer service team at 562.321.5560 or Email Us. We will quickly verify your order and send any missing items.
Once we have received your returned item, it normally takes between 7 to 10 business days to process the RMA. If your return is tested and found to be in working order, we will return the item to you and return shipping will be charged. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will notify you that your RMA has been changed to an in house credit.
