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RETURN POLICY

VisionDAW Return Policy (USA Only)

Once you, the customer, accept delivery from VisionDAW, these terms are agreed upon. Please read them carefully to understand the terms you are agreeing to.

VisionDAW values our relationship with you and offers a return policy for most products that you purchase directly from VisionDAW. Under this policy, you may return to VisionDAW, within 30-days from the shipment date, products that you purchased directly from VisionDAW for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

If for any reason you are not satisfied with your hardware or peripherals, you may return your purchase to VisionDAW within thirty-days (30) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and aplicable restocking fees. We do not accept returns on any software unless you have a defective product. Defective software products will be exchanged for the same product for a period of (90) days.

Restocking Fees
Unless the product is defective or the return is a direct result of a VisionDAW error, a restocking fee of 15% may be charged on all hardware, accessories, peripherals, and parts returned to VisionDAW. Custom and special order systems, hardware, accessories, peripherals, and parts are subject to a restocking fee of 30%.

How to Return
To return products, you must contact VisionDAW customer service and receive a Return Merchandise Authorization Number (RMA) within the return policy period applicable to the product you want to return. You must obtain a RMA number in order to return the product.

You must ship the products to VisionDAW within five (5) days of the date that VisionDAW issues the RMA Number. You must:

1. Ship back all products you are seeking to return to VisionDAW. At VisionDAW's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.
2. Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment.
3. Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of the complete returned purchase, VisionDAW will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Note: Before you ship the product(s) to us, make sure to backup the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, or CDs. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

Limitation of liability
In all circumstances VisionDAW maximum liability is limited to the purchase price of the products sold.

VisionDAW reserves the right to modify or alter its warranty and return policy at any time, without notice to customer.