Home / Return RETURN POLICY VisionDAW Return Policy Once you, the customer, accept delivery from VisionDAW, these terms are agreed upon. Please read them carefully to understand the terms you are agreeing to. Computer Replacement Only Return Policy Every VisionDAW Workstation PC, Notebook or Tablet PC is custom built and configured per client and is covered by the VisionDAW Computer Replacement Only Return Policy. This is our Computer Replacement Only Return Policy. Items covered by this policy (those products which are custom built and configured by VisionDAW) must be returned to VisionDAW within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by VisionDAW, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
A defective VisionDAW Workstation PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in VisionDAW's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to component manufacturer(s) for repair. If you have a question regarding returning a VisionDAW Workstation PC, Notebook, or Tablet PC, please contact our Customer Service Department. All computer systems will require pre-authorization from VisionDAW technical support in order for an RMA to VisionDAW to be authorized. You should be certain in your decision to purchase a VisionDAW Workstation PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy. Restocking Fees How to Return You must ship the products to VisionDAW within five (5) days of the date that VisionDAW issues the RMA Number. You must:
Upon receipt of the complete returned purchase, VisionDAW will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. Note: Before you ship the product(s) to us, make sure to backup the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, or CDs. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media. Limitation of liability
VisionDAW reserves the right to modify or alter its warranty and return policy at any time, without notice to customer.
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